HOME GROWN
You Can’t Drive Miss Daisy Crazy
An AI granny has all the time in the world, dear
By Cynthia Adams
Deliberating between pillows on Etsy that read “Monday. Ce N’est Pas Mon Day” (“Monday. That’s not my day”) versus “Ce n’est pas mon jour de chance, j’imagine” (“Not my lucky day, I guess”), a radio segment put an end to my shopping.
The NPR segment was not about Mondays, the descending chill, nor the brooding mood of our nation. None of that. Certainly nothing about feathering the nest with needlepoint.
It was a tale about Daisy, the geriatric British robot.
Meet Daisy, an “AI granny” and clever creation of Virgin Media O2. With a voice imbued with grandmotherly kindness — and loneliness — she is designed to drive phone scammers insane.
The creative project headed by Sir Richard Branson’s company comes to the aid of an estimated seven in 10 Brits victimized by elaborate and costly scams. To the delight of the citizens of the Realm, Daisy also wreaks satisfying revenge.
Wearing sweaters and pearls (and the occasional rubber glove with a homey kitchen behind her), Daisy has a deceitful purpose, posing as “an AI pensioner specifically designed to waste the scammer’s time so we don’t have to.”
Virgin Media’s logic? While scammers are entangled in Daisy’s good-natured, seemingly dimwitted patter, they cannot simultaneously scam innocents. She is a perfect diversion.
The grandmotherly image — of a woman in her 80s — addresses scammers, saying with a smile, “I’m your worst nightmare.” One exasperated scammer huffs, “I think your profession is trying to bother people,” to which Daisy sweetly replies, “I’m just trying to have a little chat.”
To another who shouts that she has wasted “nearly an hour!” (her record for tying a would-be scammer in knots is 40-plus minutes), Daisy replies affably, “Gosh, how time flies!”
She spends it prattling on, pretending not to understand the scammer’s questions and instead speaking fondly of Fluffy, her cat. When an indignant scammer drops any pretense of goodwill and says, “Stop calling me ‘dear,’ you stupid &**#,” an unflappable Daisy responds, “Got it, dear.”
The AI pensioner possesses inhuman patience and can wear her opponent down. “Let’s face it, dears, I’ve got all the time in the world.”
Daisy is a technological wonder who arrived too late to help my Mama. At 85, Mama was scammed by a young man posing as her much-loved grandson, a mountain-climbing, river-rafting, adventure-seeking fella. The scammer purportedly called from a Mexican jail, where he posed as my nephew. He claimed to have been set up along with his young fellow travelers, falsely accused of marijuana possession.
Without a word to anyone, Mama drove straight to Walmart with intentions to wire a contact $1,200 in bail money. As she completed the forms, a kindly Western Union clerk gently counseled her to reconsider and first call his family to confirm what she had been told.
Naturally, the scammer had warned her not to tell anyone, or there would be retaliation. “But how would they know?” the clerk gently asked.
Mama was so undone she wept, but agreed to phone her daughter-in-law and have a conversation. Immediately, she learned it was a scam. She had been duped. Her grandson was not in Mexico, nor had he been. He was safely at home.
Afterward, Mama was devastated at her gullibility. I made a point of returning to thank the Western Union clerk. She said it played out so frequently it was predictable.
Come to think of it, Mama’s phone scam played out on a Monday before a kindly intervention stopped the scammer cold. Proving Monday was Mama’s lucky day after all! Shaking my head at the memory I returned to Etsy, placing the pillow in my cart.
Now if only a clever someone would offer a needlepoint of deliciously duplicitous Daisy . . .


